Refund Policy

At The Terra Co., your satisfaction is our top priority, and we want you to be fully informed about our terms and conditions before making a purchase.

  • When you place an order, it signifies that your acknowledgement, understanding, and agreement comply with our policies.
  • Before initiating a return for The Terra Co. product, we kindly ask you to familiarise yourself with our meticulous product creation process.
  • Skilled artisans have been hired to handcraft each item in our collection expertly, resulting in a one-of-a-kind piece with delightful variations.
  • The presence of natural wood grain on certain products should be viewed as a captivating attribute that showcases the exquisite texture, rather than a flaw.

We do not offer refunds. However if you happen to receive a damaged product or an incorrect product, we would be happy to offer you an exchange without any shipping charges. Exchange requests must be made within 24 hours of receiving the product, as requests made after this timeframe will be deemed non-refundable and non-exchangeable. To be eligible for an exchange, the item must be unused and in its original packaging, maintaining the same condition as when it was initially received. To facilitate this, we require you to provide a clear photo of the damaged/ incorrect product, along with the corresponding Order ID. Please send this information to our dedicated email address at info@theterraco.in.

We kindly request that you provide a valid receipt or proof of purchase to facilitate the exchange  process. To make the experience hassle free, we offer a convenient door service for picking up and delivering exchanged items. Please be aware that products damaged due to mishandling after 24 hrs from the date of delivery will not be eligible for exchange. Additionally, we reserve the right to decline exchange requests for customers who exhibit a pattern of frequent exchange. We strive to provide a seamless experience for our valued customers and appreciate your cooperation in adhering to our exchange policy guidelines.

Feel free to connect with us : +91-88000 10979. We are dedicated to providing assistance and resolving any issues promptly.

Return Policy:

For the safety and hygiene of your little ones, we do not offer a return  policy. Once opened by the recipient, we cannot assure its sanitization, hence as per our brand policy we are not comfortable in taking the return and re listing it.

Only in the case of transit damage, we are happy to offer an exchange. Please feel free to reach out to our customer service team if you have any further questions or require assistance.

Cancellation Policy:

If you wish to cancel your order, we kindly request that you contact us within 24 hours of placing the order. To facilitate this process, please reach out to us via email at info@theterraco.in or by contacting us directly at +91-88000 10979.

Please be informed that we are unable to accommodate order cancellations beyond the initial 24-hour window. We sincerely apologise for any inconvenience this may cause. It is important to note that The Terra Co. reserves the right to decline or cancel an order under certain circumstances of internal discrepancies of pricing, taxation, stock listing etc. In each of these issues, the customer would be well informed and a full refund will be issued.

We value your understanding and cooperation in adhering to our cancellation policy and strive to provide transparent communication throughout the ordering process. If you have any further inquiries or require assistance, please do not hesitate to contact our dedicated support team at  info@theterraco.in or reach us at +91-88000 10979. We are committed to providing prompt and reliable support to address your concerns.